Sears Customer Care Network Jobs: Overview

The Power of Sears Holdings
Sears Holdings is the parent company of Kmart and Sears, Roebuck and Co. and has 3,800 full-line and specialty retail stores across the United States and Canada. We are the nation’s third largest broad line retailer with more than 350,000 associates and $55B in annual revenue.

Our Vision
Sears Holdings is committed to improving the lives of our customers by providing quality services, products and solutions that earn their trust and build lifetime relationships.


Our Values

  • Teamwork
  • Integrity
  • Accountability
  • Positive energy
  • Recognition through results

Sears Customer Care Network Jobs

Sears Member Services Organization

Sears Member Services Organization (MSO) is a national support operation for Sears that provides inbound sales and service to customers. The network manages more than 200 million customer calls, letters and e-mails each year.

Our core purpose is to build customer loyalty and to be a trusted resource for the products and services that enhance home and family life

Sears MSO offers employment opportunities that support a variety of Sears businesses, including product repair scheduling, new product delivery, appliance parts sales, and customer support.









The Benefits

  • Great Hourly wage with incentives.
  • Paid systems, product, and soft-skill training.
  • Business casual work attire.
  • Work-related competitions and contests.
  • Clean, comfortable work environment.
  • Competitive compensation and benefits plan.
  • Daily, Monthly and Quarterly Sales incentives.
  • Job Inquiry Form At this time, our application process requires PC access. We know you are a busy person, so please fill out this quick form and one of our human resource team members will reach out to you within 24-48 hours. Thank you for your interest in Sears and we hope to work with you soon!
  • Exposure to career opportunities with one of the largest Fortune 100 companies.
  • Flexible full time schedules.
  • Merchandise discounts at Sears and Kmart.

Contact Us

(520) 512-1500
(520) 750-1685 fax

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