Sears Member Services Organization Jobs: Overview

The Power of Sears Holdings
Sears Holdings is the parent company of Kmart and Sears, Roebuck and Co. and has 3,800 full-line and specialty retail stores across the United States and Canada. We are the nation’s third largest broad line retailer with more than 350,000 associates and $55B in annual revenue.

Our Mission
To serve, delight and engage our members as they shop their way.


Our Culture & Beliefs

  • Members First
  • Own It
  • Embrace Feedback
  • Show Pride
  • Learn and Innovate
  • Earn Trust
  • Be Authentic

Our Environment
Our call center is known for being a great place to work. We believe in valuing one another, having fun, and delivering a “Wow” experience to our members on every call. We are passionate about our people, our members and our call center.


Sears Member Services Organization Jobs

Sears Member Services Organization

Sears Member Services Organization (MSO) is a national support operation for Sears that provides inbound sales and service to customers. The network manages more than 200 million customer calls, letters and e-mails each year.

Our core purpose is to build customer loyalty and to be a trusted resource for the products and services that enhance home and family life

Sears MSO offers employment opportunities that support a variety of Sears businesses, including product repair scheduling, new product delivery, appliance parts sales, and customer support.


Contact Us

(520) 512-1500
(520) 750-1685 fax